(Note: Shopify can auto-generate a baseline privacy policy under Settings → Policies. Below is a customized version. Have someone familiar with Jordanian consumer/data rules review before launch.)

Privacy Policy

Last updated: [DATE]

Hanaya ("we," "us") operates [hanaya website URL]. This policy explains what personal information we collect, why, and how we protect it.

Information we collect

• Order details: your name, phone number, email, billing details, and the recipient's name, phone number, and delivery address.
• Payment information: processed securely by our payment providers ([MyFatoorah / Tap Payments] and Shopify Payments infrastructure). We never store full card numbers.
• Communications: messages you send us via WhatsApp, email, or our contact form.
• Browsing data: cookies and analytics data (pages visited, device type) to improve the store experience.

How we use it

• To process, deliver, and confirm your orders.
• To contact you or the recipient to coordinate delivery.
• To respond to questions and resolve issues.
• To send marketing messages only if you opt in — you can unsubscribe anytime.
• To improve our website and offerings.

Recipient information When you send flowers to someone else, you provide their contact details. We use these only to deliver the order and never for marketing, unless they separately opt in.

Who we share data with We only share data with services needed to run the store: Shopify (our platform), payment gateways, and our delivery team. We never sell your personal information.

Data retention We keep order records as long as needed for business, accounting, and legal purposes, then delete or anonymize them.

Your rights You can request access to, correction of, or deletion of your personal data at any time by contacting us at [EMAIL].

Cookies We use cookies for essential store functions and analytics. You can disable cookies in your browser, though some features may not work properly.

Contact Questions about this policy? Email [EMAIL] or WhatsApp [NUMBER].