Refund & Replacement Policy

Flowers are perishable, so our policy works a little differently from regular online stores — but our promise is simple: if something's wrong, we'll make it right.

Quality issues If your flowers arrive damaged, wilted, or significantly different from what you ordered, contact us within 24 hours of delivery with a photo of the bouquet. We'll offer one of the following:

• A free replacement bouquet, or
• A full or partial refund, depending on the issue.

What we can't refund

• Flowers that wilted naturally after several days (fresh flowers typically last 5–7 days with care).
• Issues reported more than 24 hours after delivery.
• Dissatisfaction with a substitution you approved before delivery.
• Incorrect delivery details provided at checkout (wrong address or unreachable recipient phone number). We'll always try to coordinate redelivery, but a redelivery fee may apply.

Cancellations & changes

• You can cancel or modify your order free of charge up to [X hours] before the scheduled delivery (or before preparation begins, whichever is earlier).
• Once a bouquet has been prepared or is out for delivery, we're unable to cancel, as the flowers have already been arranged for you.

Failed deliveries If the recipient is unreachable and we cannot complete delivery after reasonable attempts, we'll contact you to arrange redelivery (a redelivery fee may apply). Because flowers are perishable, undeliverable orders cannot be refunded after [24 hours].

Refund processing Approved refunds are returned to your original payment method within [5–10 business days]. COD orders are refunded via [bank transfer / store credit].

To request a refund or replacement, WhatsApp us at [NUMBER] or email [EMAIL] with your order number and a photo.