FAQs

Frequently Asked Questions

Where do you deliver? We currently deliver across Jordan. We're working on expanding to other cities — follow us on Instagram @hanaya.jo for updates.

Do you offer same-day delivery? Yes! Place your order before 2:00 PM and we'll deliver the same day. Orders placed after the cutoff are delivered the next day.

Can I choose a delivery time? You can select a preferred delivery window at checkout. We'll do our best to deliver within it, and our driver will contact the recipient before arrival.

How do I pay? We accept cash on delivery (COD).

Can I send flowers anonymously or as a surprise? Of course. Add a gift message at checkout and we'll keep the sender private if you'd like. We'll only contact the recipient to coordinate delivery — we won't reveal who sent the flowers unless you tell us to.

Will the bouquet look exactly like the photo? Yes — that's our promise. If a specific stem is ever unavailable, we'll contact you before making any substitution.

What if the recipient isn't home? Our driver will call the recipient. If they're unreachable, we'll contact you to arrange redelivery or leave the flowers with someone at the address (building security, family member) with your approval.

Can I add a card or gift message? Yes — there's a free gift message option at checkout, in Arabic or English.

How do I care for my flowers? Trim the stems at an angle, change the water every 1–2 days, and keep the bouquet away from direct sunlight and heat. Most of our bouquets last 5–7 days with proper care.

I have a problem with my order. What do I do? Message us on WhatsApp at [NUMBER] or email [EMAIL] within 24 hours of delivery with a photo, and we'll make it right. See our Refund Policy for details.